How can we help?
Search our help articles, or jump to a topic below. Our Dhaka team is on hand 24/7.
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Frequently asked questions
How do I cancel or reschedule a booking?
Open My Bookings, find the reservation and tap Reschedule or Cancel. Each listing shows its own cancellation window upfront — within that window, cancellations are free and refunds are automatic.
When will I be charged?
It depends on the category. Restaurants and salons are usually pay-at-venue, turfs and resorts may take a deposit, and home services are paid after the job. The exact terms are always shown before you confirm.
How do Reserve Points work?
You earn points on every confirmed booking across all categories — typically 1 point per ৳100 spent. Points are worth ৳1 each and can be redeemed at checkout on any future booking. See your balance in My Bookings.
My booking is still “pending” — what does that mean?
A few premium venues review requests manually, and home-service jobs show pending while we match the nearest pro. You'll get a notification the moment it's confirmed — usually within minutes.
How do I get a refund?
Eligible refunds are returned to your original payment method (bKash, Nagad or card) automatically when you cancel within the free window. Refunds typically settle within 3–5 business days.
I'm a partner — where do I manage my listings?
Sign in to the Partner dashboard to manage availability, pricing, promotions and payouts. New partner? List your business here.
Get in touch
Send us a message and our support team will get back to you, usually within a few hours.
Head office
Level 7, Gulshan Avenue, Gulshan 2, Dhaka 1212, Bangladesh